Emerald Green

SHIPPING

Your Order may split and arrive in multiple packages from different locations, but no need to worry as there is no extra shipping cost involved.

Shipping Charges

Domestic Shipping:
Shipping costs within Pakistan are PKR 280 (PKR 279 + 1, Shipping Charges + POST) for all Cash on Delivery orders.

We offer free shipping for all paid orders.

International Shipping:
Rates vary depending on the weight and destination. Please check during checkout for accurate pricing.

Processing Time:
Orders are processed within 3-5 business days.

Please note, during sale, processing time may be longer.

Track Your Order:
Once your order has shipped, you will receive an email with tracking information.

RETURNS

General Policy

• All purchases are non-refundable.
  Exchanges are accepted within 14 days of purchase.
• Products must be unused, unwashed, and in original condition, with all tags, labels, and packaging intact.
• Items will be exchanged at the current selling price.
• No exchange on fragrances, undergarments, jewelry & accessories.

Store Exchange

• All purchases are non-refundable.
  Exchanges are accepted within 14 days with the original receipt at any ETHNC countrywide stores. Product must be unused with tags, labels & original packaging.
• Items will be exchanged at the current selling price.
• Sale items are not eligible for exchange or refund. Only size exchange is allowed.
• No exchange on fragrances, undergarments, jewelry & accessories
  

Online Orders

• Online purchases follow the same 14-day exchange policy at any ETHNC store.
• You can return or exchange your online order in two easy ways:

Exchange at Any ETHNC Store (Fastest Option)

• Bring the product along with the original invoice.
• Product must be unused with tags, labels & original packaging.
• Items will be exchanged at the current selling price.
• Sale items qualify for size exchange only.

Return via Courier

• Contact our Customer Support within 14 days of delivery and share your order details and issue.
• Our team will verify the claim and arrange free return shipping.
• Pack the item securely with original labels, tags, and packaging.
• Once received, a replacement or appropriate resolution will be provided.

Damaged or Defective Items
If you receive a damaged, incorrect, or defective product:
ETHNC will cover the return shipping cost.

• A replacement, exchange, or appropriate resolution will be provided.
• Claims must be reported within 7 days of delivery through our customer support.

Important Notes

• No cash refunds. Bank reversals and store credits are allowed on e-commerce returns on invoice price.
  Exchange is subject to stock availability.
• Products bought during special promotions, flash sales, or bundle offers follow the same rules: only size exchange, no article exchange.
  

*Please note that images of each product’s color and design may vary slightly from actual product's color and design, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, size and other factors.

**ETHNC reserves this right of cancelling/editing your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.